Bursar's Office Online Survey

Customer Satisfaction

Date of Service * / MM / DD YYYY
Types of service * In-Person Telephone Email Fax
You are: (check all that apply) * Freshman Sophomore Junior Senior Transfer Alumni Part-Time Full-Time Transition Graduate Readmit Faculty Staff Other
How many visits do you make per semester to the Bursar's Office? * 0-5 6-10 11-15 16-20 Greater than 20
What services did you utilize in the Bursar's Office? (Check all that apply) * Processing Tuition Payments Questions concerning your account balance Cash money order Discuss problems with debit card Buying stamps Paying for transcripts Other
Was the Bursar Office able to offer you a solution to your questions? * yes no
If no, please explain...
Do you utilize Self Service Banner (SSB) web site to look at your account information? * yes no occassionally
Was SSB suggested at the time of your visit? * yes no
Who assisted you in your visit to the Bursar's Office? * Ms. Debra Oliver other
Please rate the service you received:
Courtesy *
Responsiveness *
Overall Satisfaction *
Knowledge *
Accessibility *
Please note any comments or suggestions you have on how we can improve our services:
If you would like someone to contact you, please provide your name and phone number:
Name First Last
Phone - (###) - ### ####
Email