Office of Financial Aid
Reports to

Director of Financial Aid

Position Type

Non- Exempt/full-time/12-months

Job Summary

The Financial Aid Counselor, under the direction of the Director of Financial Aid, is responsible for interpreting federal, state, and institutional financial assistance rules, policies and procedures. The counselor will conduct a wide range of activities necessary for insuring that students meet all eligibility requirements for awarding all federal, state, and institutional aid.

Essential Duties & Responsibilities

  • Review eligibility of student aid applicants and conduct application verification
  • Award financial aid to eligible students, per federal, state and institutional guidelines
  • Provide quality customer service to students, their parents, and university personnel
  • Communicate with students and parents in person, by telephone and email
  • Generate award letters and other correspondence
  • Assist in the university’s recruitment and retention efforts through campus outreach, high school visitation, college fairs and alumni activities
  • Serve as a liaison between financial aid and other campus offices regarding financial aid administration and processing
  • Other duties as assigned by the Director

Required Knowledge, Skills and Abilities

  • 3 years of Financial Aid experience
  • Strong oral and written communication skills
  • Proficiency in Microsoft excel, word processing and other computer related skills
  • High level of customer service skills and interpersonal skills
  • Ability to multi-task in fast paced situations
  • High level of accuracy and attention to detail
  • Proficiency in using the BANNER System, and PowerFAIDS a plus
  • Proficiency using NSLDS, CDD and FAA access

Minimum Qualifications

  • Bachelor’s Degree from an accredited university/college
  • At least 2 years of work related experience in a business, and/or education
  • Ability to answer routine and non-routine inquiries and minimize errors

Wilberforce University

Founded in 1856, Wilberforce University is America’s first private, coeducational University established to educated men and women of African descent; and is closely affiliated with the African Methodist Episcopal Church. Today, Wilberforce is a well-respected private, residential liberal arts university with a clear mission, core values and vision for the future and is a noted pioneer in the Co-Operative Education Movement.

Wilberforce awards the Bachelor of Arts and Bachelor of Science degrees in the areas of business, engineering and computing science, humanities, natural sciences, and social sciences; as well as the Master of Rehabilitation Counseling degree. The University is located in Wilberforce, Ohio, a community readily accessible to the Dayton, Cincinnati and Columbus metropolitan centers’ social, professional and cultural amenities and airports.

Wilberforce University is an Equal Opportunity Employer

How to Apply:

To apply for the Financial Aid Counselor position, use the “Quick Apply/Submit Resume” button below to submit your information,  cover letter and resume to the Wilberforce University Department of Administration and Human Resources.

  • Accepted file types: doc, docx, pdf.

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