Financial Aid Customer Service Survey

 

Because your opinions are very important to us, the Wilberforce University Financial Aid Office (FAO) is conducting a survey to improve our services and assess customer satisfaction during your last contact with the office. Participation in the survey is voluntary, but is much appreciated. The survey is anonymous and all responses will be kept confidential. Thank you for your time and participation!

  Are you:
Are you a current Wilberforce University student?

a prospective Wilberforce University student?

a parent of a current Wilberforce University student?
a parent of a prospective Wilberforce University student?
Other (Please specify)
  How did you last contact the FAO?
Telephone
Email
In person
Why did you last contact the FAO?
To pick up / drop off forms
To check the status of your financial aid
To ask for general information
To resolve a problem
To ask a specific question
Other (Please specify)

Were you greeted with a smile?
yes
no
 
  Were you asked "How can I help you"?
yes
no
 
Please evaluate the service that you received when you last contacted the FAO by checking the appropriate box. Feel free to write any specific comments in the lines below.
The Financial Aid staff that assisted you was courteous and friendly.
The Financial Aid staff that assisted you understood your specific needs.
The Financial Aid staff that assisted you was knowledgeable.
The Financial Aid staff that assisted you showed a sincere interest in solving your problem.
Your questions were answered.
Your questions were answered in a timely manner.
Your business via phone, email or in person was conducted effectively.
Overall you were satisfied with the FAO.
  In assisting you, the Financial Aid Office may need further information regarding your responses. If it is ok to contact you, please provide your email address.

Email: