Business Office Customer Satisfaction Survey

  Were you Greeted With A Smile?
yes no
  Were you asked how you could be helped?
yes no
Who did you originally speak with?
Controller - Mrs. Staton Asst. Controller - Mr. Brooks Payroll - Mrs. Test
Student - Payroll Help Desk Student - Non-Payroll Accts Payable - Mrs. Li

Was your visit related to:
FWS Suspension Enroll for Debit Card Debit Card
Reset password Pay was Short Can't get into EZLabor Mgr
Not Getting Paid Need Assistance to enter manual hours Supervisor Sent to Payroll
Explanation on Pay General Question Enroll ADP IPay system
Request paper check GL Expense Inquiry Supervisor did not submit hours
Purchase Order Request / Advance Processed Travel Arrangements Approved
PPDA Assistance Other
  If you are a student asking about a suspension:
Did you work during scheduled Class time? yes no
Do you clock in and out for work? yes no
Does your supervisor enter your hours? yes no
Does your supervisor have copy of your class schedule? yes no

Did you review this with your supervisor before visiting the Business Office?

yes no
Did you work during class but have reasons that ‘should be considered? yes no
Once error discovered did you send supervisor an email or message to make correction? yes no
   
  Were you sent to another department for resolution?
yes no

If so, which one?

Were questions answered and direction given to help solve your issue?
yes no
Please rate your overall experience:
Excellent Very Good Good Not Good Bad

Friendliness?
Friendly Unfriendly

Helpful?
Helpful Not Helpful
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